Our refund policy lasts 30 days that covers defective items or items damaged in transit. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
Any brand new product can be returned for a refund . Please include your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.
Refunds & Exchanges
To be eligible for a refund or exchange, you must first email us at firstname.lastname@example.org within 30 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.
In case of a refund ,please note that you will pay for the shipping cost .Shipping fees are not refundable.
Lost or Stolen Packages
LittleCozy Shop™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Little Cozy shop™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.