What payment methods do you accept?
We accept all major credit cards, such as VISA, Mastercard, AMEX.We Also accept Paypal.
How long is the delivery time ?
Our delivery time is 8 to 30 business days.You will receive an email with your tracking status (estimated delivery time ) within 6 business days.You can also reach out to us if you wish to get the logistics tracking number at all time.
What is the store currency?is there an exchange fee for the transaction?
We display the converted price for your reference (estimate with the exchange rates in your local currency) but when it comes to the checkout we charge in USD $ .Paypal /Stripe may charge a conversion fee for the transaction .Please note that these are currency conversion fees and are not controlled by our company. If you have an issue with a payment please contact us at firstname.lastname@example.org ,we will do our best to help you!
How long will it take to receive my order?
On average, it will take 8-30 business days for delivery (Monday to Friday excluding holidays).
I need to change or cancel something on my order. How can I do that?
How do I return an item?
If you are not satisfied with your purchase and wish to return an item, contact us within 30 days from receiving your order. Any brand new product can be returned for a full refund. Please include your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received is defective, incorrect, damaged, or missing?contact us within 30 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the return process, and when will I receive my refund?
Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item or cancellation request.
Where is the company based?how do you ship?where is the product made?
We are a Canadian company.Every order is carefully packed and shipped to you from different warehouses around the globe depending our supplier inventory status in the United states,Western Europe and eastern Asia,the product is made in China.Orders are traceable in the United states with USPS/FedEx,in Canada with Canada Post,in the united kingdom with Royal Mail,and in Australia with AusPost.